Hard Rock International

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Systems Analyst - POS

Systems Analyst - POS

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Information Technology

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The System Analyst - Hotels role will work within the Hard Rock IT department at the worldwide headquarters in Hollywood, FL.  The System Analyst - Hotels is responsible for but not limited to the support, maintenance and implementation of applications specific to our hotels around the world.


  • Contributes to system design, development and testing of hotel applications and interfaces required by the organization.  
  • Perform tuning and maintenace of hotel applications and interfaces (such as Micros Opera).
  • Assists with implementations of new applications, upgrades and patches to existing applications.
  • Develop technical documentation in a clear and concise manner.
  • Delivers timely resolution to break/fix items, change control, and system updates.
  • Anticipate user requirements and makes adjustments to applications as needed.
  • Listens to and supports end users by understanding their business objectives and required outcome.
  • Ensure adequate training documentation is correct and available for all end users of applications.


  • University degree in Computer Science or Business Administration required; OR, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
  • Experience working with all parties including staff and customers to resolve problems.
  • 3-4 years Property Management Systems (PMS) application support experience, Micros Opera preferred.
  • 3-4 years of progressive, relevant hospitality IT experience.
  • 3-4 years of experience in Hotel applications required. Systems of interest include but are not limited to Micros POS, Delphi Sales and Catering, HotSos quality management, etc.