Hard Rock International

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Manager of IT - Hospitality

Manager of IT - Hospitality

Job ID 
# of Openings 
Job Locations 
Information Technology

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The Information Technology Manager - Hotels plans, directs, implements, and manages the daily operations of the Information Technology (IT) department.  He or she will establish, implement, and manage department policies and procedures based on Hard Rock Hotels Technology Standards. Additionally, the Manager designs, reviews, evaluates, implements, and supports the IT environment,  including the data center, computer hardware and software, networks (wired and wireless), computer peripherals, telephone hardware and software, application systems, IT security, and other hardware and appliances necessary to the IT operations.  The Manager is responsible for forward-looking system and component implementation that will assure investment protection by remaining at the front of technological advancements.


  • Lead, direct, and manage all department operations. Maintain regular presence throughout the department. 
  • Ensure the proper handling, maintenance, storage, and security of all department equipment.
  • Review, maintain, and support the IT environment, including computer and telephone hardware, networks, peripherals, software, applications, and security.
  • Monitor hardware and software licensing to ensure all equipment and software is properly licensed.
  • Monitor IT operations, including performance and capacity planning, dashboard reporting, diagnostics, and remediation.
  • Adjust procedures and equipment to ensure the highest possible availability of IT resources to all elements of the organization.
  • Ensure backup/recovery functions are performed on scheduled basis.
  • Implement and manage written local standard operating procedures for day-to-day operations.
  • Maintain accurate records of reported problems and resolutions, repairs, maintenance, and other activities.
  • Provide daily and periodic operational reporting as required by company and regulatory policies.
  • Organize and coordinate IT projects as may be required to update and maintain IT environment at the front of the technological curve.
  • Participate in tactical and strategic planning for IT with property and corporate leadership. Provide time, equipment, and budgeted financial resources to keep staff professional certifications current and in concert with the evolving IT environment.
  • Oversee and troubleshoot telephone technology throughout the property.
  • Ensure all IT policies and procedures are fully implemented and consistently followed in all departments.
  • Conduct training for other operating departments on IT matters.
  • Manage relationships with vendors; assist in negotiating agreements.
  • Ensure quality and timeliness of work performed by contracted vendors.
  • Create department budget to include resource quantities, costs, and expenses.
  • Prepare and execute business plans to ensure the maximization of department performance.



  • Degree/diploma in Computer Science or Business Administration, or an equivalent combination of education and experience that provides knowledge, skills, and ability sufficient to successfully perform the duties of the position.
  • 5+ years of successful IT management experience.
  • 2+ years of experience in hotel technology, including retail, food and beverage, interactive television, door locks, digital signage, PBX, and quality management; international experience preferred.
  • Excellent working knowledge of MICROS hotel system software and hardware or equivalent PMS/CRS environment.
  • Experience in server/network architecture and operations
  • Experience in network and system security.
  • Experience with PMS, POS, and ERP Systems.
  • Experience in property openings, preferably both new build and conversion.