• Systems Analyst -POS

    Job Locations US-FL-DAVIE
    Job ID
    # of Openings
    Information Technology
  • Overview


    The System Analyst role will work within the Hard Rock IT department.   The System Analyst is responsible for but not limited to the support, maintenance and implementation of applications.


    • Steadfastly pushes self and others for results.
    • Monitors and prioritizes own work flow to maximize results.
    • Contributes to system design, development and testing of store systems applications and interfaces required by the organization.
    • Concentrates his/her efforts on the more important priorities.
    • Perform tuning and maintenance of applications and interfaces.
    • Assists with implementations of new applications, upgrades and patches to existing applications.
    • Proactively re-evaluates software processes and procedures to eliminate obstacles for end users.
    • Develop technical documentation in a clear and concise manner.
    • Delivers timely resolution to change control and system updates.
    • Delivers timely resolution to break/fix items that are presented to them.
    • Provides application support to all departments.
    • Anticipate user requirements and makes adjustments to applications as needed.
    • Listens to and supports end users by understanding their business objectives and required outcome.
    • Treats people fairly, with dignity and respect.
    • Communicate regularly with supervisor to ensure priorities of tasks are set and completed efficiently.
    • Ensure adequate training documentation is correct and available for all end users of applications.
    • Adhere to compliance with Hard Rock IT Standards and overall Policy and Procedures.
    • Uses logic and methods to solve problems with effective solutions.
    • Strong communication skills, both written and verbal.
    • Ability to gather and interpret information.
    • Maintains strong attention to detail in high-pressure situations.
    • Solid understanding of business practices with fundamental understanding of project management methodology.
    • Requires excellent computer skills.
    • Ability to effectively present information in one-on-one and small group situations.


    This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.




    • University degree in Computer Science or Business Administration required; OR, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
    • Experience working with all parties including staff and customers to resolve problems.
    • 3-4 years POS application and hardware experience, Micros preferred.
    • 3-4 years of progressive, relevant IT experience.
    • 3-4 years of experience in Restaurant or Retail back office applications preferred.



    • Proven analytical and problem-solving skills
    • Proven ability to complete multiple tasks independently
    • Demonstrated ability to work with sensitive/confidential information and to handle such information as required by Federal and State regulations/policies
    • Working knowledge of service desk frameworks such as ITILBasic understanding of concepts relating to data polling
    • Basic understanding of SQL queries


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