The VP of IT Operations role is to plan, coordinate, direct, and design operational activities for the IT department, this includes providing service and support for critical business systems. The VP IT Operations will measure and drive measurable operational improvements in systems throughout the enterprise. This individual will collaborate with the IT Leadership Team, Business Unit Leaders (decision makers), and partners to identify, implement, and deliver and cost-effective solutions to increase the operational effectiveness and availability of enterprise systems. The goal is to maximize the successful support of all IT solutions with a strong focus on uptime, maintenance, and customer service in a 24x7 high demand environment. Develop and manage IT Operations service level agreements for the user community within the organization through a robust and efficient Service Desk and providing technical Field Services for the business operations. The VP of IT Operations will oversee and lead all IT Operations support activities for Seminole Gaming and Hard Rock International as part of the support services team.
Knowledge & Experience
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to other members of federally recognized Native American Tribes who meet the job requirements.