• IT Systems Analyst (POS, HOSPITALITY)

    Job Locations US-FL-DAVIE
    Job ID
    # of Openings
    Information Technology
  • Overview

    The System Analyst role will work within the Hard Rock IT department.  The System Analyst is responsible for but not limited to the support, maintenance and implementation of applications.


    • Performing tuning and maintenance of  applications and interfaces
    • Assists with implementations of new applications, upgrades and patches to existing applications
    • Proactively re-evaluates software processes and procedures to eliminate obstacles for end users
    • Develop technical documentation in a clear and concise manner
    • Delivers timely resolution to change control and system updates
    • Delivers timely resolution to break/fix items that are presented to them
    • Provides application support to all departments
    • Anticipate user requirements and makes adjustments to applications as needed


    • University degree in Computer Science or Business Administration required; OR, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
    • On-call rotation requiring willingness to evening, weekend, and holiday work, as needed.
    • Willingness to carry company phone for on call rotation schedule to support end users.
    • Willingness to travel as deemed necessary by IT Management (national & international).
    • 3-4 years Point of Sale (POS) application and hardware experience, Micros preferred
    • 3-4 years of experience in Restaurant or Retail back office applications preferred
    • Working knowledge of service desk frameworks such as ITILBasic understanding of concepts relating to data polling
    • Basic understanding of SQL queries


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