Hard Rock International

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Information Technology

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The Director of IT, Customer/Marketing Application Portfolio will be responsible for the support and evolution of all package and custom Applications in the portfolio, including Consumer Websites, Loyalty Programs, Marketing Offers and Promotions, Customer Relationship Management, etc. The Director will be responsible for working with the business leaders to define and prioritize enhancement and project requests for these Applications, and ensure that the work is built and delivered as agreed to, and to establish and manage Service Levels for all the supported applications. The Director will lead and manage a team of employee and contractor Project Managers, Business Analyst, Developers, and Quality Analysts. The director is tasked with delivering a functionally strong, aesthetically pleasing, and seamless user experience for the websites, digital environments, and other platforms created by Seminole Gaming.


  • Strategic Alignment
    • Understand the goals of the company and needs of the business owners
    • Align business goals and needs through deployment of existing applications functionality or assisting with the development of new functionality
    • Develop business application and digital roadmap strategy, planning and communication
    • Reviews, analyzes, and assists with defining business applications and modification requirements to systems
    • Assists in the evaluation of third party and vendor provided software
    • Prepares key technical inputs for steering committee level and strategic planning sessions and actively participates during these session
    • Partner closely with the Digital Marketing team to align on objectives, programs and KPIs
    • Define key business challenges and needs in the digital space and provide the solutions
    • Provide perspective in the prioritization of digital projects based on potential revenue impact.
  • Project Management and Oversight
    • Lead development/implementation teams for digital platform projects from concept through completion (creating scope, requirements, user scenarios, testing, implementation, and user acceptance)
    • Work with stakeholders to understand project scope, timeline and priority, and recommend solutions to meet organizational goals
    • Lead project management of all digital development projects, establishing proper technical and functionality specifications documentation and acting as liaison between development team and stakeholders
    • Manage the scope of changes to projects and business requirements in order to meet project goals and deadlines without affecting other dependent projects
    • Assists project manager on business projects and ensure they deliver timely expected and accurate results
    • Ensure projects and related tasks and resources meet required deadlines, scope, budget, quality, and other measures of success commitments for projects, maintenance, and enhancements and services availability
    • Manage business planned application releases across the company
  • Software Development Life Cycle/Development
    • Leads a team that is responsible for simple or complex applications rollout to single or multi-properties
    • Manages the QA and release management of new and changes to applications through thorough testing, debugging and user acceptance before planning and executing deployment into Production
    • Ensure team develops documentation for users to install, operate and support
    • Provide end user training and advises on developing policy and procedures to meet business needs using existing application functionality
  • Support
    • Manages the enhancement and support activities for all legacy systems
    • Manage team who will be responsible for post implementation support and troubleshooting
    • Analyze problems and escalate issues in a timely manner for quick resolution
    • Create new and extend existing technical and operational documentation
    • Partner with IT teams on supporting systems and network infrastructure
    • Lead resolution, diagnosis, and communication during Sev 1 and Sev 2 situations to ensure delivery and 24/7 uptime of digital environmen
  • Vendor Management
    • Maintains strong vendor relationships to keep apprised of new products, versions and releases
    • Vendor and consultants management through detailed communication and holding them to strict deliverables that are on budget and of acceptable quality and standard
  • General Department & Team Management
    • Directs, manages, coaches and mentors team of Project Managers, Business Analysts, Developers, and Quality Analysts employees and contractors
    • Exercises the authority of a director concerning hiring, performance improvement plans/ reviews, promotions, salary recommendations and terminations
    • Prepares inputs to the budgeting for internal & external resources and expenses
    • Establishes a comprehensive communications program that includes both formal and informal meetings, correspondence, and discussions with their respective businesses
    • Promotes positive public and employee relations
  •  B.S. or equivalent degree in Computer Science or 8+ years’ experience in IT Application Management and Development required, Digital experience preferred
  • Gaming and Hospitality industry experience preferred
  • 5+ years in a technology environment (.NET, JavaScript, HTML/xhtml, CSS, UI, etc.)
  • Strong understanding of web development, database technologies, CMS platforms, and programming best practices
  • 5+ years’ experience successfully managing, leading and developing a team of technical professionals required
  • 3+ years direct experience planning and managing web projects across multiple platforms such as websites, social media, apps, mobile, etc.
  • Experience with CRM and CMS platforms, data management, HTML, and other development platforms.  Sitecore experience is a plus
  • Evidence of professional achievement in digital platforms transformation preferred


 Additional Requirements:


  • Strong quantitative and analytical abilities with deep understanding of the business, excellent problem solving skills
  • Proven track record implementing and supporting software applications
  • Working knowledge of Agile and Waterfall Development methodologies, and project management
  • Ability to lead through ambiguity and loosely defined goals
  • Highly adept at working through and influencing others
  • Ability to build strong relationships with cross functional working teams which may include contractors and third party vendors
  • Strong commitment to teamwork, ability to work with direct and matrix resources from multiple cultural/ethnic backgrounds
  • Ability to prioritize among competing opportunities
  • A driven self-starter obsessed with moving the company forward, who thrives in a fast paced, rapid execution environment. A solid executor, someone who gets things done
  • Strong verbal and written communication skills, with the ability to present complex ideas and influence executive leadership
  • Ability to build consensus and work effectively with technical and non-technical colleagues to successfully execute projects in support of marketing and advancement goals
  • Ability to work with minimal supervision, under pressure, with regular and frequent deadlines
  • Excellent time management and prioritization skills