The Manager of Customer Loyalty will play a key role in the development of the strategy, direction, and day to day management of the Cafe’s customer relationship management (CRM) and loyalty program (Hard Rock Rewards) designed to drive system traffic, revenue generation and growth for the global portfolio of Hard Rock Cafes. This position will be responsible for working with a cross functional team encompassing Cafe Sales & Marketing, Operations, Training, IT, and Finance. The Manager of Customer Loyalty will be responsible for managing the company's interaction with current and potential customers. He/she will use data analysis about our customers' purchase history to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
The Manager of Customer Loyalty must be a self-starter, creative thinker with the ability to multi-task effectively and prioritize accordingly. He/she is the subject-matter expert and will have intimate familiarity with customer experience and loyalty initiatives. Additionally, he/she should possess: