Sr. IT Systems Analyst

The Sr. Systems Analyst role will work within the IT department. The Sr. Systems analyst is responsible but limited to the support and maintenance of the designated environment within the organization. The Sr. Systems Analyst will support and may lead the technical service, training, communication, and documentation of such applications in a centralized corporate IT environment.

Essential Functions:

• Lead projects and project teams for the benefit of the department.
• Support and administer key applications defined by direct supervisor.
• Provides support to all departments in researching application issues, such as reporting issues, data entry issues, etc.
• Proactively researches and locates necessary tools and processes to identify troublesome trends as they develop.
• Conduct periodic system review s to ensure they are running efficiently.
• Anticipate user requirements and develop programs, queries, reports, etc. to assist them as necessary.
• Proactively designs/re-evaluates software procedures and processes to eliminate obstacles for end users.
• Maintain system security by creating and maintaining user accounts along with supplying associated documentation required for security audits.
• Perform tuning and maintenance of software applications.
• Communicate regularly with supervisor to ensure priorities of projects are set and completed efficiently.
• Participate in all implementations of software enhancements, upgrades, and patch installations.
• Ensure adequate training documentation is correct and available for all end users.
• Proactively researches and locates necessary tools and processes to identify troublesome trends as they develop.
• Develop technical documentation in a clear and concise manner.
• Ensure compliance with IT Policies and Procedures.

Nonessential Functions:

• Effective project and time management skills.
• Shares acquired skills with team members through formal and informal channels.
• Proactively initiates, develops, and maintains effective working relationships with team members.
• Assumes additional responsibility without being asked.
• Promotes active listening with team members and end users.
• Knows, understand, and practice Company Values.
• Continue to maintain a positive attitude when working with both members of IT and outside departments.
• Work as a team, helping management and peers deliver high quality customer service.

Core Competencies:

• Understanding the Business- Functional/Technical Skills; Technical Learning; Customer Focus
• Independent Decision Making -
• Getting Work Done through Others – Directing Others
• Making Complex Decisions – Decision Quality; Intellectual Horsepower; Learning on the Fly; Problem Solving
• Creating New and Different – Strategic Agility; Perseverance
• Getting Organized – Planning; Time Management; Priority Setting; Action Oriented
• Managing Work Processes – Process Management
• Communicating Effectively – Written Communications
• Act with Honor and Character – Integrity & Trust
• Being Open and Receptive – Composure; Listening; Patience

MINIMUM:

1. University degree in Computer Science or Business Administration required; OR, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
2. Experience in a corporate/franchise international hospitality organization a plus
3. 5+ years’ experience as a systems analyst in technology in a hospitality environment.
4. Solid analytical and problem-solving skills.
5. Excellent technical knowledge of multiple technical disciplines.
6. Strong mentoring skills for teamwork and interdepartmental communications.
7. Expertise working with all parties including staff, customers, and vendors to resolve problems.
8. Proven ability to complete multiple tasks independently.
9. Demonstrated ability to work with sensitive/confidential information and to handle such information as required by Corporate, Federal, and State regulations/policies.
10. Ability to write reports utilizing industry standard reporting tools.
11. Willingness to work evenings, weekends, and holidays, as needed.
12. Willingness to carry pager on rotation schedule for support to end users.
13. Willingness to travel as deemed necessary by IT Management.

TECHNICAL SKILLS:

1. Required excellent technical and operational knowledge relating to upgrades, patches, hotfixes
2. Knowledge of ERP systems, preferably Infor Lawson, SUN, GHR, etc.
3. Knowledge of Unix, Cobol, Oracle SQl a plus.

LANGUAGE SKILLS:

1. Must possess strong communication and listening skills, excellent speaking, reading and writing.
2. Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
3. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
4. Multiple language abilities preferred, fluency in English required.

PHYSICAL DEMANDS:

1. Ability to move throughout the office (standing, walking, kneeling, and bending) for extended periods of time.
2. Ability to sit for extended periods of time.
3. Ability to make repeating movements of the arms, hands, and wrists.
4. Ability to express or exchange ideas verbally and perceive sound by ear.
5. Ability to obtain impressions through the eyes.
6. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
7. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
8. Ability to turn or twist body parts in a circular motion.
9. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.