Hard Rock International

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IT Business Analyst (Hospitality Systems)

IT Business Analyst (Hospitality Systems)

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Information Technology

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Seminole Hard Rock Support Services provides Information Technology Services for Seminole Gaming and Hard Rock International and their subsidiaries and/or franchisees.  The Business Analyst specializes in understanding the needs of the business owners and translating them into technical specifications. This position will act as an interface to the business owners and technology departments, as well as implementing and supporting the Enterprise Applications within the Front of House Hospitality functional area of the business. The position involves analysis and presentation of information to business owners, including Hotel Operations, Customer Care, Revenue Management, Food & Beverage, and Retail. It requires proficiency with developing requirements documents, knowledge of the business and strong communication skills.  The position will also be responsible for the QA of any new or changes to the applications before they are released and deployed into the Production environment.


  • Must adhere to the Seminole Tribe's Policies and Procedures.
  • Gather requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis.
  • Evaluate information gathered from multiple sources, decompose high-level information into details, and distinguish user requests from the underlying true needs.
  • Proactively communicate and collaborate with technical team and business owners to analyze information needs and functional requirements to deliver an effective solution.
  • Develop and document enterprise wide requirements and translate them into technical specifications.
  • Develop user documentation and conduct training as required.
  • Successfully engage in multiple initiatives simultaneously.
  • Drive and challenge business units on their assumptions of how they will successfully execute their plans.
  • Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into operational requirements.
  • Participate in small or complex applications rollout to single or multi-properties.
  • Participate in the QA and release management of new and changes to applications through thorough testing, debugging and user acceptance before planning and executing deployment into Production.
  • Develop documentation for users to install, operate and support.
  • Provide end user training.
  • Provide post implementation support and troubleshooting.
  • Analyze problems and escalate issues in a timely manner for quick resolution.
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
  • Be the liaison between the business units, technology teams and support teams.
  • Works on multiple high priority projects concurrently.
  • Employs productivity aids in all aspects of assignments.
  • Maintains and enhances technical skills through formal and on-the-job training.
  • Responds to and assists with other problem tickets as required.
  • Performs other duties as assigned.


  • Bachelor’s degree in Hospitality, Information Management, Computer Science or related fields preferred or equivalent experience.
  • Hotel/casino gaming background or experience preferred.
  • Project Management/Coordination practices and techniques preferred.
  • Highly personable and able to communicate clearly and build strong relationship across business groups and with IT personnel.
  • Stakeholder management, including department leaders, vendors and consultants.
  • Exceptional interpersonal and communication skills with the ability to deal with a diverse range of people, which includes the upper levels of corporate management.

Additional Qualifications:

  • At least 5 years of related experience as a business analyst or similar position.
  • At least 5 years of related experience with Property Management Systems and Point of Sale applications, preferably LMS (Agilysys) and Infogenesis (Agilysys).
  • Ability to translate business requirements to technical requirements to enable IT Technical teams.
  • Proficiency in MS Office Suite (Word, PowerPoint, Visio, Excel, Outlook).
  • Self-sufficient, requiring limited supervision over job knowledge, expectations and successful project completion.