Hard Rock International

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The Regional Director of Global Sales is responsible for the development and execution of strategic sales and marketing plans in a defined geographic region. This individual will develop and maximize revenues for the Hard Rock Hotel brand through key direct sales and marketing initiatives. 


Business Results

  • Use resources and data to develop strategic plans to sell respective segments. These plans will incorporate company’s goals relative to revenue.
  • Achieve or exceed set individual and team revenue goals that support attainment of company targets.
  • Monitor actual sales and revenues to determine variance and assess goal accomplishments and adjust strategies and forecasts accordingly.
  • Generate revenue and brand awareness through attendance of key industry tradeshows/events and sales initiatives.
  • Communicate with corporate leadership on forward thinking strategies and review regional performance/achievements on a monthly basis.

Leadership  & Execution

  • Generate leads and assist on-property sales teams through the sales process, in an effort to close business ultimately generating revenues for the hotels and the company.
  • Prepare and manage an annual budget for travel and other business expenses.
  • Assure high visibility of Hard Rock Hotels at industry functions within geographic region.
  • Champion change, ensure brand and business initiatives are implemented.
  • Collaborate with internal and external business partners.
  • Communicate issues and concerns at all level of the organization.
  • Coordinate all aspects of trade show participation for shows within geographic region.
  • Communicate with relevant leadership team regarding issues, risk and liability concerns, or other important business matters.
  • Operate ethically to protect the Hard Rock brand. Utilize programs designed to help Save The Planet
  • Coordinate and participate in different events and activities, including but not limited to sales blitzes, road shows, expositions, fairs, familiarization trips, and site inspections.
  • Manage and produce regional Hard Rock Hotel branded Customer Events as well as provide support for Corporate driven customer initiatives. 

Guest Engagement

  • Grow relationships at the appropriate levels, both internally and externally that enable the development and advancement of sales initiatives.
  • Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements.
  • Gather first hand guest or client information and use it for improvements in products and services.
  • Act with clients and their guests in mind.
  • Establish and maintain effective relationships with clients.
  • Resolve client and guest complaints and implement change to prevent future issues.
  • Promote the organization within and outside of the industry and at relevant trade associations. 

Employee Engagement

  • Meet weekly with team members to review sales activities, achievements and any challenges.
  • Manage internal relationships with hotel partners; collaborate with hotel leadership to increase overall revenue from the respective region; and liaise with customer and hotels.
  • Direct and lead activities through internal and external resources.

Learning & Applying Expertise

  • Make good decisions based upon a mixture of analysis, wisdom, experiences and judgment.
  • Challenge business norms and accepted thinking to improve effectiveness and drive results.
  • Use technology effectively to communicate and manage throughout the business.


Minimum (Education, Experience, Attributes & Travel)

  • Minimum 3-5 years' experience as an Area or Regional Director of Sales for a brand or hotel.
  • Must have a bachelor's degree, preferably in hospitality management from an accredited institution.
  • Deep understanding of lifestyle hotels, special events.
  • Travel throughout respective region/territory for client solicitation, meetings and/or presentations required.
  • Travel to key local, regional and/or global industry tradeshows required.
  • Must be a self-starter with an entrepreneurial spirit

Skills ( Language, Mathematical, Technical & Reasoning)

  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy and work with minimal supervision.
  • Excellent verbal and written communication and presentation skills.Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
  • Must possess strong communication and listening skills, excellent speaking, reading and writing.
  • Ability to effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization.
  • Multiple language abilities preferred, fluency in English required.
  • Must be able to read, write and cummunicate in Cantonese and Mandarin.
  • Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
  • Perform complex quantitative calculations or reasoning using algebra, geometry, statistics, or abstract symbols.
  • Use logic to define problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations.
  • Excellent computer skills including Delphi and Microsoft Office (PowerPoint and Excel).

Physical Demands

  • Ability to travel on planes, trains, automobiles, etc. (standing, walking, kneeling, bending, sitting) for extended periods of time.
  • Ability to sit for extended periods of time.
  • Ability to make repeating movements of the arms, hands, and wrists.
  • Ability to express or exchange ideas verbally and perceive sound by ear.
  • Ability to obtain impressions through the eyes.
  • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
  • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 50 pounds.
  • Ability to turn or twist body parts in a circular motion.
  • Ability to tolerate exposure to heat, cold, and loud/noisy environment.