• IT Operations Analyst I

    Job Locations US-FL-DAVIE
    Job ID
    # of Openings
    Information Technology
  • Overview

    Seminole Hard Rock Support Services provides Information Technology Services for Seminole Gaming and Hard Rock International and their subsidiaries and/or franchisees.  


    The IT Operations Analyst I is responsible for monitoring, managing and responding to system alerts at the Operations Center.  Is responsible for receiving calls to the Service Desk for help on the Enterprise Systems.  monitors and manages data information, including technical and administrative analysis, remediates or escalates incidents to the appropriate responsible parties. This includes the monitoring of applications, Network, Telecommunications, Guest facing computer services and trouble isolation and repair of identified and reported problems.


    Operations Center and Service Desk responsibilities:

    • Central IT communications
    • Manage
    • Monitor
    • Diagnose
    • Report
    • Escalate
    • Document
    • Gather statistics
    • Performance analysis
    • Capacity checking
    • Incident Management
    • Ticket administration
    • Change control administration
    • Take Help Desk calls and provide Level I/II support
    • System and Application administration

    Main Duties and Responsibilities:

    • Monitors and interprets system events and activity
    • Diagnose and remediate incidents
    • Escalate incidents to responsible parties that include senior technical specialist and vendors
    • Communicate system issue and incidents to impacted parties
    • Operate and exercise procedures according to established operational policies and procedures
    • Prepare and report on trend analysis, capacity planning and overall system health
    • Provide Level I problem solving response to end users to address simple hardware and application. Software and network problems that can be resolved in a few minutes
    • Provide Level II resolution to more complex issues that requires more detailed systems and application knowledge
    • Opens up problem reporting tickets and accurately uses all problem tracking software systems
    • Enterprise applications user profile administration
    • Adheres to other defined SOPs as required
    • Must be available to work different shifts that will include nights and weekends


    • A minimum of two years of experience in the IT industry required with experience in the technology field for hotels or gaming resorts preferred.
    • Wide range of hardware and software experience
    • Two or more years of professional experience in pc/server/network architecture and operations
    • Two or more years of professional experience with Gaming systems, POS, Hotel PMS and ERP Systems
    • Having an A+ or MSCE a plus


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed