• Systems Administrator

    Job Locations US-FL-DAVIE
    Job ID
    2018-3993
    # of Openings
    0
    Department
    Information Technology
  • Overview

    Seminole Hard Rock Support Services provides Information Technology Services for Seminole Gaming and Hard Rock International and their subsidiaries and/or franchisees. The “System Administrator II - End User Computing management” will be the SME for all aspect of End User Computing and will develops/supports technologies that center on the desktop presentation to then end-users, as well as the server components and infrastructure that supports the desktop environment, for 10+ sites and 2500+ Windows end user devices.

     

    He/she will be the prime engineer for the architecture, implementation and operation of desktop management solution using a leading End User Management suite (e.g. LANDesk), including proof-of-concept, analysis, design/architecture, deployment and support of Mobility & End User Computing solutions. Components will include Operating System, Patching, Application Delivery, Remote Access, Management, Hardware and Software asset management, etc.

    Responsibilities

    • Works under the direction of the Director – IT infrastructure.
    • Plans and schedules work to meet assignments from the manager or designated senior engineering staff who provides guidance.
    • Meets formally or informally with the manager or designated senior staff to discuss status, ask for assistance on intractable problems, and to review accomplishments.
    • Assists the IT Service Techs in providing third level support to the enterprise.
    • Assists the enterprise system, systems assurance, application development, and operations services in developing, implementing, and maintaining the technology infrastructure.
    • Accepts technical responsibility for equipment and assigned technologies.
    • Makes evaluations and recommendations.
    • Assists in the analysis, design and development of new technology.
    • Documents design, implementation and final configuration findings for both new and existing techniques and equipment.
    • Oversees systems demonstrations.
    • Analyzes problems, studies technical literature and existing technology.
    • Escalates intractable problems to vendors and/or senior manager for resolution.
    • Develops monitoring systems used to manage global infrastructure.
    • Maintains a current understanding of strategic product mix and vendor selections.
    • Opens up problem reporting tickets and accurately uses all problem tracking software systems. 

     

    Essential Duties and Responsibilities:

     

    • Must adhere to the Seminole Tribe's Policies and Procedures.
    • Build standard corporate images (Windows 7 and 10).
    • Establish corporate desktop standards.
    • Perform advanced scripting and automation techniques.
    • Software Packaging.
    • Patch management.
    • Various tools implementation and support.
    • Must be able to use common hand tools and electronic test equipment to troubleshoot, diagnose, and repair issues with computers, peripherals, and computer software.
    • Must be able to work with members of the Technical Staff and Management in a fast-paced environment to identify, isolate and resolve hardware and software issues during testing.
    • Must maintain technical documentation for all systems deployed in the Enterprise.
    • Must liaise with Compliance Officials and Vendors to manage the movement of test software into and out of test environment in accordance with STOF Internal Controls.
    • Provides technical and programming support to project team.
    • Analyzes business needs and makes appropriate application software modifications.
    • Tests system software modifications/patches/service packs to ensure accuracy of changes.
    • Works with key users to resolve system problems and issues.
    • Works with project team members to design, test and install system modifications.
    • Develop, implement and support custom system software, reports and monitoring dashboards.
    • Analyzes problems, studies technical literature and existing technology.
    • Escalates intractable problems to vendors and/or senior manager for resolution.

    Qualifications

    Qualifications:

    • A Bachelor’s degree in Information Systems or equivalent training and experience is preferred.
    • Must have 4 – 7 years relevant application and/or IT operations experience.
    • Proven experience and track record in this position in an environment of similar scope and size
    • Requires well developed written and verbal communications skills.
    • Must be proficient with VMware and Microsoft operating systems / Hypervisor
    • Must be able to travel to remote sites as may be required in support of operations.
    • Must be fluent in the English language.
    • Must comply with internal controls.
    • Must exhibit well-developed verbal and written communications skills.
    • Experience in the following is a plus Microsoft Exchange, Share Point, Project, HP Blade Chassis, 3PAR, Cisco, Palo Alto Network, Aruba Network.

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