Hard Rock International

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Team Member Relations Coordinator

Team Member Relations Coordinator

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Human Resources

More information about this job


Under the direction of the Human Resources Director, the Team Member Relations Coordinator provides direction and counseling to management and team members regarding team member relations issues and company policies and procedures. They will work in partnership with HR leadership to implement high impact practices and programs designed to maximize performance and results via a consistent and meaningful team member experience. The coordinator will also assist in development, coordination and implementation of team member activities and recognition programs.


  • Provide direction and counseling to management and team members regarding team member relations issues and policies and procedures.
  • Functions as an internal consultant to assist management in identifying and resolving team member issues, examining and identifying organizational problems, and engaging and communicating with all levels of the organization.
  • Conduct investigations into allegations of misconduct and policies and procedures violations.
  • Research and gather data to respond to federal, state and local agencies (EEOC, DOL, and Unemployment).
  • Assist in development, coordination and implementation of team member activities and recognition programs.
  • Collaborate with HRIS team to ensure all paperwork and processes are completed appropriately.
  • Act as team member advocate and assist with tracking/reporting of Board of Appeals process.
  • Accurately track team member performance reviews.
  • Maintain the Back of House (BOH) communication with up to date Team Member information and announcements.
  • Perform team member separations as required following all appropriate company guidelines.
  • Participate in the coordination of team member feedback surveys to identifying strengths and opportunities.
  • Participate in conducting, monitoring and tracking performance management efforts.
  • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations.
  • Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
  • Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
  • Performs other projects as assigned.


  • High School Diploma required, Associate’s degree in a related area is preferred.
  • Three (3) years Human Resources experience with a heavy emphasis on team member relations, including conducting investigations, in a casino and hotel environment or an equivalent combination of education and experience preferred.  
  • Maintain a working knowledge of industry best practices and be knowledgeable of changing laws pertaining to Human Resources.
  • Partners with other HR professionals to develop high performance work teams.
  • HRIS experience of at least one year preferred; Infinium highly preferred.
  • Proficiency with MS Office software (Outlook, Excel and Word) is required.
  • While performing the duties of this job, the team member is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The team member must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
  • The work environment characteristics described here are representative of those team member encounters while performing the essential functions of this job.
  • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
  • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.