Hard Rock International

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Franchise Retail Manager

Franchise Retail Manager

Job ID 
# of Openings 
Job Locations 
Retail, Merchandise & Gift Shops

More information about this job


Collaborate with the Sr. Director of Franchise Retail, Merchandise Team and Franchise Operations Team to insure compliance and execution of all retail products, visual, promotional and merchandising directions in all franchise, licensed & managed retail operations.


  • Franchise retail inventory management oversight and guidance to ensure availability of key items.
  • Ensure that all franchise, licensed & managed retail businesses are in compliance with all Hard Rock retail standards.
  • Assist franchise locations with optimization of retail assortments, inventory management, retails sales and operations in all existing retail businesses.
  • Collaborate with Sr. Director of Franchise Retail and Franchise Ops Team on opening retail assortment plan development & budgeting, coordination calls and critical path updates.
  • Partner with Product Development Team on Global Vendor product approvals to support timely production for franchise locations.
  • Responsible for the training and development of Retail Buyers and Managers in the Franchise Community and the ongoing evolution of content and materials to support.
  • Partner with Franchise Ops Team to identify areas in need of Global Vendor development, and partner with franchise locations to identify high-potential vendor resources within area of need.
  • Guide development of retail designs and products in collaboration with Product Development Team to support the retail needs of franchise locations.
  • Provide direction on retail visual merchandising, retail campaigns, and graphic collateral to support franchise retail needs.
  • Review & analyze reported sales performance against goals as well as guest feedback to identify opportunities for improvement and carry out coaching to implement improvements.
  • Maintain constant effective communication between the Merchandise Team, Franchise Ops Team, Retail Vendors and the Franchise Community.
  • Manage franchise retail information on the Portal inclusive of the Merchandise Assortment Guides.
  • Ensure franchise mapping is accurate for optimal retail sales reporting and that POS databases are set up properly for new store openings.
  • Assist Franchise Ops Team with retail related opportunities and issue resolution.


  • Understanding the Business – Functional/Technical Skills
  • Making Complex Decisions – Decision Quality; Problem Solving; Conflict Management
  • Creating New & Different – Strategic Agility; Perspective
  • Getting Organized – Planning; Time Management
  • Getting Work Done thru Others – Directing Others
  • Managing Work Processes – Process Management; Managing thru Systems
  • Communicating Effectively – Presentation Skills; Written Communication
  • Managing Diverse Relationships – Comfort around higher management; Political Savvy
  • Inspiring Others – Negotiating
  • Acting with Honor & Character – Integrity & Trust
  • Being Open & Receptive – Listening; Composure


  • 3 + years relative experience.
  • College Degree preferred.
  • Strong partnering skills.
  • Excellent communication skills.
  • Must be able to think “outside the box.”
  • Travel flexibility.
  • Strong organization skills.
  • Detail oriented.



  • Must possess strong communication and listening skills, excellent speaking, reading and writing.
  • Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Multiple language abilities a plus, fluency in English required.



  • Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, and bending) for extended periods of time.
  • Ability to sit for extended periods of time.
  • Ability to make repeating movements of the arms, hands, and wrists.
  • Ability to express or exchange ideas verbally and perceive sound by ear.
  • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
  • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
  • Ability to turn or twist body parts in a circular motion.
  • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
  • Ability to travel via auto or airplane for long periods of time.