MANAGER - SALES SYSTEMS

The Sales Systems Manager role will work within the Hard Rock Global Sales Office and is responsible but not limited to the usage of the global hotel sales systems within the Hard Rock organization. This individual will manage document and reporting templates, conduct ongoing audits to ensure standard compliance, and assist with all of the technical support needs for the Global Sales Offices and Properties to include but not limited to creation and deactivation of users, all system concerns/issues that are reported and all necessary updates to keep the systems up to date.

• Assist in managing all Corporate, Global Sales Office and Property reporting templates
• Assist in preparing all Global Sales Offices reports (weekly, monthly, quarterly and annual) as well as adhoc reports as requested by Senior Leadership
• Perform ongoing audits at the corporate and property level to ensure adherence to the Hard Rock International Delphi brand standard in preparation for the annual Brand Compliance Exercise  
• Manage all onboarding and off boarding requests along with managing licenses per property and corporate.
• Work with all users, Corporate and Property, along with Vendors on all system concerns and reported issues.
• Maintain an up to date Org/Instance to include all vendor updates/patches/upgrades.
• Serve as back up to the Director of Sales Systems
• Perform other job-related duties as requested

• Bachelor’s degree in Computer Science or Business Administration required; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
• Knowledge of Amadeus/Delphi systems
• Past experience in an international hospitality organization
• Excellent computer skills and proficient in Word, Excel, and ad hoc reporting tools such as Report Builder, SSRS, Tableau
• Willingness to work evenings and weekends and carry a phone
• Strong written and verbal communication skills
• Solid analytical and problem-solving skills; expertise working with all parties including staff, customers, vendors to resolve problems
• Proven ability to complete multiple tasks independently; demonstrated ability to work with sensitive/confidential information and to handle such information as required by corporate policies.
• Ability to read, analyze and interpret reports and procedures

Work Environment:

• Duties and responsibilities are typically performed in a professional office setting. There may be times where you will need to be in a hotel and/or casino environment, which can be fast-paced with excessive noise and exposure to the general public and second hand smoke.
• Ability to move throughout the business ( standing, walking, kneeling, bending) for extended periods of time
• Must supply own Wi-Fi connection.
• Ability to make repeating movements of the arms, hands, wrists and to sit/stand for long periods of time.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Professional appearance to include video calls/meetings.
• Ability to communicate in English
• May require occasional travel for meetings or to conduct Delphi Training