Hard Rock International

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IT QA Manager

IT QA Manager

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Information Technology

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Seminole Hard Rock Support Services provides Information Technology Services for Seminole Gaming and Hard Rock International and their subsidiaries and/or franchisees.  The position provides both management and technical leadership for Quality Assurance resources, processes and practices across the organization, including Gaming, Marketing, Hospitality, Retail, and Back of House ApplicationsThe Manager of IT Quality Assurance oversees the evaluation and testing of internal and third-party software and services. Ensures software and services meet organizational goals and objectives. Recommends new software or systems as needed to improve efficiency and effectiveness of team and deliverables.


Main Duties and Responsibilities:

  • Provide leadership of the QA testing team for both functional and performance testing and both manual and automated testing; and associated environments, processes, documentations including test plans, test cases/scripts, and bug reports.
  • Establish matrixes and measurements for quality reporting to IT management.
  • Manages full life cycle of testing and Quality Assurance practices, in multiple types of project methodologies, including Waterfall and Agile.
  • Manages testing for package, custom and mobile applications.
  • Leads and directs the work of other employees.
  • Has full authority for personnel decisions and may have some impact on departmental budgeting, strategic planning, and procedural change.
  • Teaches, trains and develops personnel to assure continuity and skill growth.
  • Works on multiple high priority projects concurrently.
  • Performs complex tasks with limited or no supervision over job knowledge. Self-sufficient.
  • Performs other duties as assigned.
  • Must adhere to the Seminole Tribe's Policies and Procedures.



Skills & Experience Requirements:

  • Comprehensive knowledge of the field's policies, procedures, and practices.
  • Progressive QA experience with software delivery, 3rd party software implementations, and maintenance.
  • Experience testing or leading teams in:

-Manual and automated testing

-Mobile application testing

-Functional and performance testing

  • Proven success in leading all delivery stakeholders in the implementation and adoption of testing frameworks.
  • Experience leading testing efforts in Agile and Waterfall environments.
  • Strong communication, presentation, and interpersonal skills, and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
  • Ability to influence stakeholders and partners across all levels.
  • Demonstrates accountability, thought-leadership, initiative, independence and willingness to learn.
  • Demonstrates ability to lead and work with teams across multiple locations and time zones.
  • Strong problem-solving, judgement, leadership and organizational management skills.
  • Gaming and/or Hospitality experience preferred.
  • Working knowledge of Project Management and Testing tools (MS Project, JIRA, Selenium, SOAP UI tools desirable).
  • Proficiency in MS Office Suite (Word, PowerPoint, Visio, Excel, Outlook).


  • Bachelor’s degree in Hospitality, Information Management, Computer Science, Engineering or related fields preferred.
  • At least 6 years of related experience as a Quality Assurance Analyst, Business Analyst with Quality Assurance responsibilities or similar position.
  • At least 3 years of experience in a leadership position, organizing and managing work teams.