Hard Rock International

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The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).


  • Taking guests’ orders .
  • Running food. 
  • Handling cash & other forms of payment.
  • Making proficient sales transactions - using a point-of-sale system. 
  • Properly checks I.D.s – for guests who appear to be under 30 years old. 
  • Demonstrating responsible alcohol service. 
  • Demonstrating impeccable product knowledge. 
  • Suggestive selling - using proven techniques. 
  • Answering questions - accurately and politely. 
  • Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience. 
  • Maintaining a clean & organized station – including pre-bussing & table maintenance. 
  • Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc. 
  • Demonstrating knowledge of all table/station numbers. 
  • Directing guests to areas & restrooms. 
  • Creating memorable experiences. 
  • Entertaining guests to create “Raving Fans. ”


This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.



  • High School diploma or GED equivalents. 
  • Follows all food safety & sanitation procedures. In some U.S. states, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.e., California law requires this).


  • Remaining calm in a hectic, fast-paced atmosphere. 
  • Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
  • Displaying a positive and outwardly friendly attitude toward guests. 


  • Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time. 
  • Ability to sit for extended periods of time. 
  • Ability to make repeating movements of the arms, hands, and wrists.
  • Ability to express or exchange ideas verbally and perceive sound by ear. 
  • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
  • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. 
  • Ability to turn or twist body parts in a circular motion. 
  • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. 
  • Ability to travel via auto or airplane for long periods of time. 


  • Must be at least 19 years old. In some U.S. states, a legal minimum age is required to serve food & alcohol (i.e., Nevada is 21 years old) – check with the person interviewing you to ensure you meet these requirements. 
  • Practicing all general safety standards. 
  • Maintaining a well-groomed appearance (“having a plan”).
  • Following all uniform guidelines.
  • Recycling products, where possible. 
  • Maintaining HRC’s 5 core Values and Mission Statement. 
  • Your Cafe may cross-train the Server and the Busser positions. This “Server Assistant” will become a rotated position for the Servers and only used during busy volume Please see the Busser job description.