Hard Rock International

Returning Candidate?

Host

Host

Job ID 
2018-5101
# of Openings 
1
Job Locations 
Department 
Hidden (35561)

More information about this job

Overview

The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

Responsibilities

  • Opening doors, where applicable.
  • Welcoming and thanking guests.
  • Answering questions - accurately and politley.
  • Maintaining a clean and organized waiting area.
  • Answering the phone.
  • Directing guests to areas & restrooms.
  • Providing security for co-workers, guests and celebrities. 
  • Assisting servers, bussers and managers.
  • Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
  • Assuring the complete satisfaction of each and every guest.
  • Creating memorable experiences. 
  • Entertaining guests to create “Raving Fans. ”

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

  • High School diploma or GED equivalent

SKILLS

  • Remaining calm in a hectic, fast-paced atmosphere.
  • Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
  • Displaying a positive and outwardly friendly attitude toward guests and co-workers.

PHYSICAL DEMANDS

  • Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
  • Ability to sit for extended periods of time.
  • Ability to make repeating movements of the arms, hands, and wrists.
  • Ability to express or exchange ideas verbally and perceive sound by ear.
  • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
  • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
  • Ability to turn or twist body parts in a circular motion.
  • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
  • Ability to travel via auto or airplane for long periods of time. 

ADDITIONAL REQUIREMENTS

  • Must be at least 19 years
  • Maintaining a well-groomed appearance (“having a plan”).
  • Following all uniform guidelines.
  • Practicing all general safety & sanitation standards.
  • Recycling products, where possible. 
  • Maintaining HRC’s 5 core Values and Mission Statement.
  • This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates. Please see the Retail job description.