• Sales Assistant

    Job ID
    Food & Beverage - Hourly
  • Overview

    With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit www.hardrock.com.


    This individual will support and assist in the booking of Cafe group sales while contributing to marketing initiatives ensuring that the business is financially successful and that it represents our brand identity in its entirety, therefore positively impacting our global operation.




    • Handling group inquiries with adequate response time.
    • Follow-Up of proposals, phone calls and inquiries.
    • Re-Book groups with repeat potential.
    • Establish and maintain successful Guest Referral program.
    • Involvement and visibility in local hospitality industry when needed.
    • Maintain files.
    • Servicing of booked groups.
    • Updating Cafe Website, Twitter, Facebook and other Social Media accounts.
    • Attend meetings with S&M Manager as requested to communicate groups and events.
    • Work and maintain relationships with Cafe partners.

    This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.



    • Must be at least 19 years old
    • Must possess strong communication and listening skills, excellent reading and writing.
    • Comprehend professional language, either written or spoken, to communicate.
    • Ability to effectively present information in one-on-one and small group situations to other employees of the organization.
    • Multiple language abilities a must, fluency in English is required.
    • Excellent Communication skills.
    • Technical skill set to drive the business toward success.
    • Strong organizational, presentation and priority setting skills.
    • Applicable sales tracking software experience is required.
    • Ability to determine availability based on booking guidelines.
    • Ability to work independently while ensuring that Managers and/or clients posses the pertinent information for the execution of a successful event.
    • Ability to obtain groups by utilizing search engines and printed matter.
    • Composure during stressful events.
    • Presentation of a professional image to guests, clients, and potential function coordinators.
    • Possession of a take charge attitude tempered with diplomacy.


    • Strong leadership and interpersonal skills – that can be factually verified by peers and prior supervisors.
    • Can illustrate consultative skills and ability to work cross-functionally.
    • Exhibits excellent verbal and written communication skills.
    • Demonstrates strong problem solving skills through ability to diagnose and develop recommended solutions.
    • Possesses the potential and aspiration to serve as a Hard Rock General Manager.



    • Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
    • Ability to sit for extended periods of time.
    • Ability to make repeating movements of the arms, hands, and wrists.
    • Ability to express or exchange ideas verbally and perceive sound by ear.
    • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
    • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
    • Ability to turn or twist body parts in a circularmotion.
    • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
    • Ability to travel via auto or airplane for long periods of time. 

    Additional Details


    Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

    While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).


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