• Host (Roadie)

    Job ID
    2019-6290
    Department
    Food & Beverage - Hourly
  • Overview

    Hard Rock International

    With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes in iconic cities including London, New York, San Francisco, Sydney and Dubai. HRI also owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Tampa and Hollywood, FL., both owned and operated by HRI parent entity The Seminole Tribe of Florida, as well as other exciting locations including Atlantic City, Bali, Cancun, Daytona Beach, Ibiza, Orlando, Shenzhen and San Diego. Upcoming new Hard Rock Cafe locations include, Maldives, Manila, Malaga, Georgetown, Fortaleza, Rosario and Chengdu. New Hard Rock Hotel, Casino or Hotel & Casino projects include Berlin, Budapest, Desaru Coast, Dublin, London, Los Cabos, Madrid, Maldives, New York City, Ottawa, Sacramento, Dalian and Haikou in China. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit www.hardrock.com.

    Responsibilities

    Hard Rock LiveHosts(otherwise known as Roadies)are responsible for providing excellent service atevents to all areas of Hard Rock Live.Reporting to the Live Managers andthe Rocker Supervisortheywillensure that every guest has the opportunity to enjoy a clean, safe and entertaining environment.This person must have experience providing a high level of guest service andwith venue set up and
    break down.

     

    Primary Responisibilities

    • Maintain pleasant, friendly and professional demeanor withinternal and externalguests at alltimes.
    • Seat Guests accurately and resolve any ticketing issues.
    • Directing guests appropriately and answering guest’s questions.
    • Set up and break down for all events, including but not limited to chairs, tables, bike racks,buffets, trash, etc.
    • Performing duties such as cleaning, sweeping, and vacuuming.
    • Effectively communicate escalatedguestissues to the Live Manager and/orGM.
    • Assist in providing the basics of service tasks such as covering positions, overseeing guest medicalissues, monitoring an aisle, seating, directing guests, tending to any and all guests’ needs and setup & break down for events.
    • Crowd control
    • Maintain a positive working relationship with all departments within the building (e.g. Security,Kitchen, Sales, etc.) to ensure that all needs of our guests and clients are met.
    • Ensure that all equipment is cared for appropriately, properly utilized by staff, and any issues arereported to Management.
    • Maintaining and understanding general venue and company knowledge, including upcoming events,company initiatives and philanthropic initiatives
    • This job description reflects the position’s essential functions; it does not encompass all of thetasks that may be assigned.

    Qualifications

    Requirements

    • High school diploma or equivalent.
    • One (1) years prior customer service experience, preferably in an entertainment venue environment.
    • Able to work evenings, weekends and late nights.

    Skills

    • Must have the ability to read, write and understand English in a working environment.
    • Must be proficient with Microsoft Word, Excel and Outlook.

    Physical Demands

    • Ability to move throughout the corporate office and cafes during visits (standing, walking,kneeling, bending) for extended periods of time.
    • Ability to sit for extendedperiods of time.
    • Ability to make repeating movements of the arms, hands, and wrists.
    • Ability to express or exchange ideas verbally and perceive sound by ear.
    • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.Ability tooccasionally, regularly, frequently move objects (lift, push, pull, balance, carry) upto 50 pounds.
    • Ability to turn or twist body parts in a circular motion.
    • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
    • Ability to travel via auto or airplane for long periods of time.

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